Effective Date: 17 December 2025
Contact: team@aifreelance.space
This Return and Refund Policy (“Policy”) applies to all purchases made through the online marketplace platform, website, applications, and related services (collectively, the “Platform”) operated by [Marketplace Operator] (“Company,” “we,” “us,” or “our”).
This Policy forms part of, and is incorporated into, the Platform’s Terms of Use and Payment Terms.
1. MARKETPLACE ROLE AND SCOPE
1.1 Marketplace Only.
The Company operates solely as a technology platform enabling transactions between independent Sellers and Buyers.
1.2 Seller Responsibility.
Each Seller is solely responsible for the refund, return, and dispute terms applicable to their products, subject to this Policy and applicable law.
1.3 Digital Goods Only.
All products and services offered on the Platform are digital in nature.
2. NO RETURNS FOR DIGITAL GOODS
2.1 No Physical Returns.
Because all products are digital, physical returns are not possible.
2.2 Irreversible Access.
Once a digital product is accessed, downloaded, or delivered, it cannot be “returned.”
3. ALL SALES FINAL — GENERAL RULE
3.1 Final Sale.
All purchases of digital goods are final and non-refundable, except where:
- Required by applicable law; or
- Explicitly stated otherwise in the Seller’s listing or refund policy.
3.2 Platform Default.
Unless a Seller clearly offers a refund policy, the default rule is no refunds.
4. STATUTORY CONSUMER RIGHTS (EU / UK)
4.1 Digital Content Waiver.
Where EU or UK consumer law applies, Buyers acknowledge and agree that:
- Digital content is supplied immediately upon purchase; and
- The statutory right of withdrawal may be lost once performance begins, where legally permitted.
4.2 Non-Conformity.
If digital content is defective, corrupted, or materially not as described, Buyers may have statutory remedies under applicable law.
Nothing in this Policy limits mandatory consumer rights.
5. ELIGIBLE REFUND SCENARIOS (IF APPLICABLE)
A refund may be considered only in the following circumstances:
- Duplicate charge or payment error
- Failure of digital delivery caused by the Platform
- Content that is materially different from its description
- Legal obligation under applicable consumer protection law
Refunds are not guaranteed and are evaluated on a case-by-case basis.
6. NON-REFUNDABLE SCENARIOS
Refunds will not be issued for:
- Change of mind or buyer remorse
- Dissatisfaction with subjective quality or usefulness
- Lack of expected AI performance or outcomes
- Misuse or misunderstanding of the product
- Incompatibility with Buyer systems not disclosed prior to purchase
- Accessed, downloaded, or consumed digital content (where lawful)
7. SELLER-SPECIFIC REFUND POLICIES
7.1 Seller Discretion.
Sellers may offer their own refund policies, provided they are clearly disclosed before purchase.
7.2 Policy Consistency.
Seller policies may not conflict with applicable law or these Terms.
7.3 Seller Obligation.
If a Seller offers a refund, they are responsible for honoring it.
8. REFUND REQUEST PROCESS
8.1 Initial Contact.
Buyers must first contact the Seller directly through the Platform.
8.2 Timeframe.
Refund requests must be submitted within 14 days of purchase, unless otherwise required by law or stated by the Seller.
8.3 Information Required.
Requests must include:
- Order ID
- Description of the issue
- Supporting evidence (if applicable)
9. PLATFORM INVOLVEMENT IN DISPUTES
9.1 No Obligation to Intervene.
The Company may, but is not required to, facilitate communication between Buyers and Sellers.
9.2 No Guarantee of Outcome.
The Company does not guarantee refunds or dispute resolution.
10. CHARGEBACKS AND PAYMENT DISPUTES
10.1 Encouraged Resolution.
Buyers should attempt to resolve issues before initiating a chargeback.
10.2 Abusive Chargebacks.
Unjustified or fraudulent chargebacks may result in account suspension or termination.
10.3 Evidence Disclosure.
Buyers acknowledge that transaction data and digital delivery records may be shared with payment processors in chargeback proceedings.
11. PROCESSING APPROVED REFUNDS
11.1 Refund Method.
Approved refunds are issued to the original payment method only.
11.2 Processing Time.
Processing times depend on card networks and issuing banks.
11.3 Fees.
Non-refundable processing or platform fees may be deducted where permitted by law.
12. FRAUD PREVENTION
The Company reserves the right to deny refund requests that appear abusive, fraudulent, or inconsistent with this Policy.
13. POLICY CHANGES
The Company may modify this Policy at any time. Continued use of the Platform constitutes acceptance of the updated Policy.
14. CONTACT INFORMATION
For refund or return inquiries:
Email: team@aifreelance.space
